Refund Policy
At Minimalista Dept, we strive to provide you with the best minimalist products and experiences. We understand that sometimes a purchase may not meet your expectations, and we want to ensure you are satisfied with your shopping experience.
Eligibility for Refunds
We accept refunds on items within 30 days of purchase, provided that they are in their original condition and packaging. Please note that certain items, such as downloadable content or gift cards, are not eligible for refunds.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] with your order number and reason for the refund.
- Return the item to the following address:
- Returns Department
- 125 Simplicity Way
- Harmony, CA 92630
- Once we receive the returned item, we will process your refund within 5-7 business days.
Exchanges
If you prefer to exchange an item for a different one, please indicate this in your email request. We will assist you in processing the exchange and ensure that you receive your desired product.
Shipping Costs
Please note that shipping costs for returned items are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect items).
Contact Us
If you have any questions or need further assistance regarding our refund policy, feel free to reach out to us at:
- Email: [email protected]
Thank you for choosing Minimalista Dept for your minimalist lifestyle needs. We appreciate your understanding and look forward to serving you again!